Official infrastructure
The platform is built on Meta's official WhatsApp Business Platform (Cloud API).
MESSAGING PLATFORM FOR BUSINESSES
WhatsApp customer service using your company's number
We operate a messaging platform that allows each client company to connect its own WhatsApp Business number and serve its customers in a dedicated environment.
The platform is operated by Totta Consultoria e Sistemas LTDA under the Inteligencialy brand.
WHATSAPP MESSAGING SERVICE
A connection controlled by the company itself
The solution was developed so businesses can use their own WhatsApp Business channel to serve their own customers.
The client company's number
Each company connects its own WhatsApp Business number and keeps that number as the channel for conversations with its customers.
Authorization by the company
The client company authorizes the connection itself through Meta's official Embedded Signup within the system we provide.
HOW IT WORKS
From authorization to customer service
The flow keeps the client company in control of the number and the conversations used in its operation.
- 01
The company connects its own number
The client company completes Meta's official Embedded Signup within the system and authorizes the connection of its own WhatsApp Business account and number.
- 02
Messages arrive in the company's environment
Once connected, the company receives on the platform the messages its customers send to the authorized number.
- 03
The team replies from the same number
The company replies there, manually or with automation support, always using its own number to serve its own customers.
DATA AND PRIVACY
Data limited to delivering customer service
The platform uses only the data required to deliver each client company's messaging service.
Data used and its purpose
The exchanged messages and the client company's WhatsApp account and phone number identifiers are used exclusively to receive, organize, and deliver that company's customer service.
Conversations separated by company
Each client company can see only its own conversations. This data is not used for any other purpose.
USE CASES
Day-to-day business communications
The platform supports practical communication flows between each company and its own customers.
Appointment confirmation
The company can confirm dates and times with a customer through the WhatsApp Business number it connected.
Customer service
The team can receive questions and reply to requests in a conversation associated with the company's own number.
Talk to our team
Contact us to learn how your company can connect its own WhatsApp Business number to the platform.